Zagdimart makes its best possible
effort to provide you an excellent online shopping experience. If you are still
left wanting on account of any issue, we are there to help you out in whichever
way we can.
1) How do I cancel my Order?
can raise cancellation request for items or orders by visiting the My
submitting the cancellation request has been accepted, we'll send you a
confirmation mail along with the refund details to the registered e-mail
the order is already shipped, we wouldn’t be able to cancel it. However,
you can refuse to accept the shipment and the amount will be refunded to
your Zagdimart wallet or Convert in a Coupon Code within 48 hours of
case your query is still not resolved, please write to us at
email@example.com. Our Customer Care representatives will be happy to
2) Do you have a return policy? Can I
return my product after it has reached me?
Zagdimart have a simple return policy under which you can return a product
received by you in a damaged or defective condition from the Zagdimart. In
case of categories like Apparel and Footwear, the return policy is also
applicable if the product does not fit you due to a size mismatch.
is a 24 hours return policy, which means that you can request a return of
the product within 24 hours of receiving the product. Plus, the product to
be returned must reach Zagdimart address within a maximum of 10 working
days from the date of delivery to you.
- We will retain the right to
examine whether the returned product is defective and/or damaged. In case
the returned product is not defective or damaged, the customer will be
informed about the same and the product as received will be returned to the
shipping address of the customer.
case the returned product is eligible for a replacement, Zagdimart will
send the replacement to the same shipping address of the customer, subject
to the availability of the stock of the product.
3) Are there specific conditions under
which the product returns/replacements may be rejected?
replacement/refunds/exchange under certain scenarios will NOT be accepted as
is used or is not in its original condition. The product should not be
washed or ironed.
are returned without its original packaging, freebies or accessories.
was damaged after use/opening.
consumable item which has been used or installed.
with tampered or missing serial number/IMEI number/UPC number.
manufacturer tag especially in case of apparel and footwear
damage due to malfunctioning of the product.
postal charges for returning the product to will have to be paid by the
4) How do I return the product? Whom
should I contact in such a scenario?
very simple; within 24 hours of receiving a product, you can request a return
via e-mail at firstname.lastname@example.org or
over phone at our customer care number 08743866866 or 08745877877 (10.00
a.m. to 6.00 p.m. / 7 days a week).
note that a replacement is subject to availability of stock. In case a
replacement cannot be made, we will initiate a full refund
5) Do I need to return the product in
its original box/packaging?
Yes, it's important that the product is
sent back in its original packaging, original manufacturer tags, including the
box, manufacturer's packaging if any, and all other items originally included
with the product(s) delivered (including any free or complimentary items).
6) What is the resolution offered in
case of returns?
- In case
of a return, possible solutions are:
- Replacement of
the product with a similar product (only if stocks are available);
- Exchange (only
for Apparel and Footwear); or.
- Refund of
the price of the product (excluding the shipping charges). (View our Refund Policy for
I return any product purchased from Zagdimart? Are there products that can't be
You can return any product except Customize Product, innerwear, lingerie,
vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes,
deodorants, fashion accessories, contraceptives, facemasks, flowers, bullion,
precious jewellery, remote-controlled toys and their accessories and any
free/complimentary items received along with the main order.